Effective Date: January 1, 2026

Last Updated: January 30, 2026

IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS AND CONDITIONS OF USE & SALE (THESE "TERMS") BEFORE ACCESSING, USING, SUBSCRIBING, OR PLACING AN ORDER FOR CHANNEL TWIN SERVICES.

THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES INCLUDING BUT NOT LIMITED TO ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL, AND RIGHT TO PARTICIPATE IN A CLASS ACTION (SEE SECTIONS 14, 16, 17, AND 18). ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW IN SECTION 18. THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT.

BINDING AGREEMENT

These Terms & Conditions ("Terms," "Agreement") constitute a legally binding agreement between Channel Twin ("Company," "we," "us," or "our") and you ("Client," "you," or "your") governing your access to and use of our AI-powered avatar services, video content creation, voice cloning, automation, subscriptions, and related services (collectively, the "Services").

BY ACCESSING, PURCHASING, OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.

This Agreement will take effect at the time you click "ACTIVATE ACCOUNT," "PAY NOW," "ORDER NOW," "SUBMIT," "BUY NOW," "PURCHASE," "I ACCEPT," "I AGREE" or similar links or buttons, otherwise submit information through our website or platform, begin accessing or using the Services, complete a purchase, or enter payment information, whichever is earliest.

PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

TABLE OF CONTENTS

Services Overview

Eligibility & Account Registration

Subscription, Billing & Payments

Cancellation & Termination

Revisions & Modifications

Intellectual Property Rights

Marketing & Promotional Use

AI Technology Disclaimers & Limitations

No Professional Advice

Third-Party Dependencies

Acceptable Use Policy

Data Privacy & Security

Your Responsibilities Running a Business

Disclaimers of Warranties

Results Disclaimer – Your Individual Results Will Vary

Testimonials, Reviews, and Content Submission

Limitation of Liability

Dispute Resolution by Mandatory Binding Arbitration and Class Action Waiver

Channel Twin's Additional Remedies

Indemnification

Notice and Takedown Procedures; Copyright Agents

Third-Party Links

Shipping & Physical Products

Modifications to Terms

General Provisions

Contact Information

1. SERVICES OVERVIEW

Channel Twin provides AI-powered services including but not limited to:

Avatar video creation and customization

Voice cloning and synthesis

Automated content generation

Video production and editing tools

Access to dashboards, Slack channels, and collaborative tools

Related AI-driven media services

The Services may rely on third-party platforms, machine learning models, cloud infrastructure, and automation tools that evolve over time. Service features, capabilities, and availability are subject to change without prior notice.

Unless otherwise agreed in a separate written agreement signed by both parties, all Services are provided on a subscription basis.

Products, services, and prices are subject to change. Channel Twin reserves the right, without notice, to discontinue products or services or modify specifications and prices without incurring any obligation to you. Except as otherwise expressly provided in these Terms, any price changes will take effect following email notice to you.

2. ELIGIBILITY & ACCOUNT REGISTRATION

2.1 Age and Legal Capacity
The Services are intended for businesses operated by adults. You must be at least 18 years of age or the legal age of majority in your state, province, or country of residence (whichever is greater) to use the Services. By using the Services, you affirm that you are of legal age, operate a business, have the legal capacity to enter into a binding contract with us, and have read this Agreement and understand and agree to its terms.

2.2 Account Information
You are required to create an account with Channel Twin. You warrant that all information you provide is truthful, accurate, and complete, and that you are not impersonating another person. You agree to update such information as necessary to maintain its accuracy.

2.3 Account Security and Confidentiality
You are responsible for maintaining the confidentiality of your account credentials (username, password) and for all activities that occur under your account. You agree not to transfer your password or username, or lend or otherwise transfer your use of or access to your account to any third party. You agree to notify us immediately at [email protected] of any unauthorized access or security breach.

You are fully responsible for all transactions with, and information conveyed to you as a Channel Twin user, including technical information, pricing, business strategy, and data about other past or current users or their customers.

2.4 Prohibition Against Third-Party Agency Accounts
You agree to use the Services ONLY for your company/business use. You agree NOT to use the Services to sell services to third parties, issue external reports, or create accounts on behalf of other businesses or agencies. Any unauthorized use will result in immediate termination of your subscription per Section 4.

3. SUBSCRIPTION, BILLING & PAYMENTS

3.1 Subscription Plans
Subscriptions are billed on a recurring basis (monthly, quarterly, or annually) according to the plan selected at checkout. The first fee is due when your account is set up, or after your free trial ends if applicable. You authorize us to charge your payment method on each billing cycle.

3.2 Recurring Payments
Every billing period, your account will be charged the subscription fee plus applicable tax for the following period's subscription, together with any other fees or accumulated charges (collectively "Fees"). You acknowledge and agree that payments are due on a recurring basis and authorize automatic payment collection unless you cancel in accordance with Section 4.

3.3 Payment Methods
We accept payment via credit card, debit card, or other methods designated on our platform. Payment details are collected through our secure financial data collection mechanism. You acknowledge and agree that we store data relating to transactions, including the last four digits and expiration date of the card used, together with details on when payment is due.

3.4 Failed Payments
If a payment fails, we may suspend or terminate your access to the Services until payment is successfully processed. You remain responsible for all outstanding fees. We may charge a reasonable fee for failed payment processing. Channel Twin reserves the right to immediately terminate your account for any unpaid (in whole or part) subscription period. Termination does not relieve you from any obligation to pay outstanding charges.

3.5 No Refunds – All Sales Final
ALL PAYMENTS ARE FINAL. WE DO NOT OFFER REFUNDS, PARTIAL REFUNDS, OR PRORATIONS UNDER ANY CIRCUMSTANCES. This includes but is not limited to:

Failure to use the Services

Dissatisfaction with AI-generated outputs

Service cancellation mid-billing cycle

Technical issues or downtime

Account termination (voluntary or involuntary)

Unused revisions or features

Change of mind or business circumstances

EXCEPTION: For webinar and certain online purchases explicitly designated as having a money-back guarantee, Channel Twin offers a thirty (30) day money-back guarantee. If you are unhappy with such designated services, you may request a refund within those thirty days by emailing [email protected]. This guarantee does not apply to standard subscription services, consulting services, or custom work unless explicitly stated at the time of purchase.

For consulting services and custom projects: You may cancel without penalty within seven (7) days from the purchase date. All returns will only be credited back to the account used to make the original purchase.

3.6 Price Changes
We reserve the right to modify pricing at any time. Price changes will take effect at the start of your next billing cycle after we provide you with at least thirty (30) days' advance notice via email. Continued use of the Services after the price change constitutes acceptance of the new pricing.

3.7 Downgrades
If you request a downgrade in services, the downgrade and corresponding price reduction will become effective on the first day of the billing period following your requested downgrade.

3.8 Taxes and Collection Costs
All fees are exclusive of applicable federal, state, local, or foreign taxes, levies, or duties. You are responsible for paying all such taxes except those based on our net income. In the event Channel Twin initiates collection processes, you will be liable for all collection costs, including reasonable legal fees and expenses.

3.9 Authorization for Charges
By accessing, using, subscribing or placing an order, you authorize Channel Twin to charge your account in the amount indicated for the value of the services you select, including any future price changes, unless you terminate your subscription as provided herein.

4. CANCELLATION & TERMINATION

4.1 Cancellation by Client
IF YOU WISH TO CANCEL YOUR CHANNEL TWIN SUBSCRIPTION AT ANY TIME, YOU MUST SUBMIT A CANCELLATION REQUEST VIA EMAIL TO [email protected] OR THROUGH YOUR ACCOUNT DASHBOARD.

FOR MONTHLY SUBSCRIPTIONS, WE REQUIRE AT LEAST TEN (10) DAYS' NOTICE OF CANCELLATION BY EMAIL. IF YOU PROVIDE SUCH NOTICE LESS THAN TEN (10) DAYS BEFORE THE FIRST DAY OF YOUR NEXT SUBSCRIPTION PERIOD, YOU WILL BE CHARGED FOR THE UPCOMING PERIOD AND YOUR CANCELLATION WILL TAKE EFFECT AT THE END OF THAT PERIOD.

4.2 Effect of Cancellation
Upon cancellation:

Your subscription will remain active until the end of the current billing period

No refunds or credits will be issued for unused time or services

Video creation and production services will cease immediately at the end of the billing period

Access to Slack channels, dashboards, collaborative tools, and internal resources will be revoked

Your license to use newly created AI Content terminates (see Section 6.3)

Your data may be deleted in accordance with our data retention policies (Section 12.5)

4.3 Termination by Company
We reserve the right to suspend or terminate your access to the Services immediately and without prior notice for:

Material breach of these Terms

Non-payment of fees or failed payments

Fraudulent, abusive, illegal, or harmful use of the Services

Abusive, threatening, or harassing behavior toward our staff, contractors, or other users

Misuse of AI technology or violation of third-party rights

Violation of any applicable laws or regulations

Any conduct that we reasonably believe could harm the Company, other users, or third parties

Any government investigation, inquiry, or prosecution related to you or your business

Any lawsuit filed against you that could impact our Services or reputation

4.4 No Refund Upon Termination
No refunds, credits, or prorations will be issued if we terminate your account for cause. You remain responsible for any outstanding payments.

4.5 Outstanding Obligations
Upon termination, you remain responsible for all outstanding payments to Channel Twin, including any fees, costs, or expenses incurred in connection with collection efforts.

4.6 Survival
Sections 6, 7, 8, 9, 13, 14, 15, 16, 17, 18, 19, 20, and 24-26 shall survive any termination or expiration of this Agreement.

5. REVISIONS & MODIFICATIONS

5.1 Revision Allowance
Each active subscription includes up to ten (10) revisions per calendar month. Revisions reset on the first day of each month and do not roll over or accumulate.

5.2 Scope of Revisions
Revisions apply only to existing videos previously created under your subscription. Revisions do not include:

Creation of entirely new videos

Significant changes in scope, script, or creative direction

Additional video formats or deliverables beyond the original scope

Re-creation of content from scratch

5.3 Excess Revisions
Revision requests exceeding the monthly limit may be declined or fulfilled at our sole discretion. Additional revisions, if accepted, will be billed separately at our then-current rates.

5.4 No Guarantee of Acceptance
We reserve the right to reject revision requests that fall outside the scope of revisions or that require unreasonable effort or resources.

6. INTELLECTUAL PROPERTY RIGHTS

6.1 Your Content – Client Ownership
You retain all ownership rights to your original materials, including your likeness, voice recordings, images, scripts, and other content you provide to us ("Client Content").

6.2 License Grant to Company
By submitting Client Content, you grant Channel Twin a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, process, display, and create derivative works from your Client Content solely for the purpose of:

Providing the Services to you

Operating, maintaining, and improving our platform

Marketing and promotional purposes (if you have consented per Section 7)

Complying with legal obligations

You represent and warrant that:

You own or have obtained all necessary rights to the Client Content

The Client Content does not infringe any third-party intellectual property, privacy, publicity, or other rights

You have all necessary consents and permissions to provide the Client Content to us

6.3 AI-Generated Content License
AI-generated videos, avatars, voiceovers, and other outputs created through the Services ("AI Content") are licensed to you for commercial and personal use only during the term of your active subscription.

Upon cancellation or termination:

Your license to use AI Content created after cancellation terminates immediately

You must cease all use and distribution of AI Content created after cancellation

AI Content created and downloaded prior to cancellation may continue to be used under the license terms in effect at the time of creation

6.4 Company Intellectual Property
All technology, software, algorithms, designs, trademarks, service marks, logos, and other intellectual property used to provide the Services remain the exclusive property of Channel Twin and its licensors. The Channel Twin trademark and logo are proprietary marks of Channel Twin, and unauthorized use is strictly prohibited.

Nothing in these Terms grants you any ownership rights to our intellectual property. You receive only a limited license to use the Services as described herein.

6.5 Restrictions on Use
You agree NOT to:

Copy, reproduce, distribute, republish, upload, display, post, or transmit any material from the Services without permission

Reverse engineer, decompile, disassemble, or attempt to derive source code from any aspect of the Services

Use our Services to create competing AI avatar, video generation, or voice cloning platforms

Remove, alter, or obscure any proprietary notices, copyright notices, or trademarks

Use our intellectual property, including logos, taglines, or trademarks, without express written permission

Register any of our intellectual property as domain names or trademarks

Modify, publish, transmit, participate in the transfer or sale, or create derivative works from the Services

Copy, redistribute, publish, display, or commercially exploit any material from the Services without express written permission

Make any changes to or deletion of author attribution, trademark, legend, or copyright notice

6.6 Protected Materials
All aspects of our Services and platform are protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property laws, including all content, information, design elements, text, logos, taglines, metatags, hashtags, images, icons, video and audio clips, and software.

7. MARKETING & PROMOTIONAL USE

7.1 Marketing Consent
If during onboarding or at any time during your use of the Services you agree to allow Channel Twin to use your videos, avatars, likeness, name, company name, logo, testimonials, or other content for marketing, promotional, or advertising purposes, that permission remains in effect even after subscription cancellation or termination.

7.2 Scope of Marketing Use
Marketing use may include but is not limited to:

Featuring your content on our website, social media, email campaigns, or promotional materials

Using your name, company name, logo, or testimonial in case studies, success stories, or advertisements

Displaying before/after examples of AI-generated content

Including your content in presentations, webinars, or demonstrations

Any other promotional activity relating to Channel Twin services or products

7.3 Grant of Rights
By consenting to marketing use, you grant Channel Twin a royalty-free, worldwide, perpetual, non-exclusive, and irrevocable license to use the designated content for marketing purposes.

7.4 Revocation of Marketing Consent
You may revoke marketing consent at any time by submitting a written request to [email protected] explicitly stating your intent to revoke such permission.

Revocation:

Takes effect within thirty (30) days of receipt

Does not apply retroactively to content already published or distributed

Does not entitle you to any refund, compensation, or damages

Does not require us to remove content from third-party platforms or archives beyond our reasonable control

8. AI TECHNOLOGY DISCLAIMERS & LIMITATIONS

8.1 Nature of AI Technology
You acknowledge and agree that:

AI-generated content is probabilistic and non-deterministic, meaning results can vary and may be unpredictable

AI models may produce inaccuracies, visual artifacts, audio distortions, or unexpected outputs

Voice cloning and avatar generation may not perfectly replicate human tone, emotion, cadence, facial expressions, lip-sync, or delivery

AI technology can produce "hallucinations" or generate incorrect, misleading, or fabricated information

AI models are trained on large datasets and outputs may occasionally reflect biases, errors, stereotypes, or limitations inherent in such training data

AI technology evolves rapidly, and outputs may vary over time as models are updated or replaced

Third-party AI platforms we rely on may change policies, features, or availability without notice

8.2 No Performance Guarantees
Channel Twin makes no guarantees, representations, or warranties regarding:

Video performance, engagement rates, views, likes, shares, or social media metrics

Lead generation, conversion rates, sales, revenue, or business outcomes

Platform acceptance, ranking, algorithmic promotion, or virality

Consistency, quality, accuracy, or suitability of AI outputs

Compliance with specific industry regulations, professional standards, or platform policies

Achievement of any specific business goals or objectives

Compatibility with third-party platforms or software

8.3 Client Responsibility for Review and Compliance
You are solely and exclusively responsible for:

Reviewing and approving all AI-generated content before publication, distribution, or use

Ensuring content complies with all applicable laws, regulations, industry standards, and platform policies

Disclosing the use of AI-generated content where required by law, regulation, or platform rules

Fact-checking and verifying the accuracy of AI-generated information

Obtaining any necessary licenses, permissions, or consents for content use

Any consequences, damages, or liabilities arising from the use, publication, or distribution of AI Content

Ensuring AI Content does not violate third-party rights or applicable laws

8.4 No Liability for AI Errors
CHANNEL TWIN IS NOT LIABLE FOR ERRORS, INACCURACIES, OR "HALLUCINATIONS" IN AI-GENERATED CONTENT. YOU USE AI-GENERATED CONTENT AT YOUR OWN RISK AND HEREBY RELEASE CHANNEL TWIN FROM ANY LEGAL CLAIMS RELATED TO YOUR USE OF AI-GENERATED CONTENT.

9. NO PROFESSIONAL ADVICE

9.1 Informational Purposes Only
All content, tools, materials, and services provided through Channel Twin are for informational, educational, and marketing purposes only.

9.2 No Professional Relationship
We do not provide and nothing in the Services constitutes:

Legal advice, legal representation, or attorney-client relationship

Financial, investment, accounting, or tax advice

Medical, health, psychological, or therapeutic advice

Professional consulting in any licensed or regulated field

Business opportunity, franchise, or "business in a box"

"Get rich quick" program or guaranteed income system

Earnings guarantees or promises of success

9.3 Seek Professional Counsel
You should consult with qualified, licensed professionals (attorneys, accountants, financial advisors, tax professionals) for advice specific to your situation before making business, legal, financial, tax, or other important decisions.

9.4 No Tax, Accounting, or Legal Guidance
We do not offer any tax, accounting, financial, or legal advice. Consult your business's accountant, attorney, or financial advisor for guidance on these topics.

10. THIRD-PARTY DEPENDENCIES

10.1 Third-Party Services
Our Services rely on third-party platforms, APIs, cloud hosting providers, AI models, machine learning services, payment processors, and other technologies ("Third-Party Services"). We do not own, control, or operate these Third-Party Services.

10.2 No Liability for Third-Party Issues
CHANNEL TWIN IS NOT RESPONSIBLE OR LIABLE FOR:

Outages, downtime, service interruptions, or failures caused by Third-Party Services

Changes to third-party APIs, policies, pricing, terms of service, or features

Restrictions, bans, suspensions, or limitations imposed by third-party platforms

Data breaches, security incidents, or privacy violations at third-party providers

Quality degradation, performance issues, or changes in AI model outputs

Termination or discontinuation of Third-Party Services

Incompatibility between our Services and third-party software, platforms, or hardware

Failures, malfunctions, or errors in third-party systems

10.3 Examples of Third-Party Dependencies
Third-Party Services may include but are not limited to:

AI model providers (OpenAI, Anthropic, Google, etc.)

Cloud platforms (AWS, Google Cloud, Azure, etc.)

Social media platforms (YouTube, Facebook, Instagram, TikTok, LinkedIn, etc.)

Payment processors (Stripe, PayPal, etc.)

Communication platforms (Slack, email providers, etc.)

Internet browsers and browser notification systems

10.4 No Warranties for Third-Party Compatibility
WE DO NOT WARRANT THAT OUR SERVICES WILL BE COMPATIBLE WITH ANY THIRD-PARTY SOFTWARE, PLATFORMS, OR SERVICES. You are solely responsible for ensuring compatibility and for any issues arising from third-party integrations.

10.5 Service Modifications
Third-party changes may impact the features, availability, performance, quality, or functionality of our Services without notice or liability. We reserve the right to modify, replace, or discontinue features that depend on Third-Party Services.

11. ACCEPTABLE USE POLICY

11.1 Lawful Use Only
You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree NOT to use the Services, whether alone or in conjunction with other software or hardware, for any unlawful or harmful purpose.

11.2 Prohibited Uses
You agree NOT to use Channel Twin to create, distribute, or facilitate:

A. HARMFUL ACTS

Any dishonest, deceptive, or unethical practice

Violations of any applicable law, regulation, or court order

Content that inflicts harm to Channel Twin's reputation or business

Hacking, cyberattacks, or other digital or physical attacks on the Services or our infrastructure

Scraping, crawling, downloading, screen-grabbing, or copying content without permission

Introducing, transmitting, or storing viruses, malware, ransomware, or other malicious code

Interfering with the security, operation, or performance of the Services

Framing, mirroring, or creating derivative works from the Services

Creating, benchmarking, or gathering intelligence for a competitive offering

Intercepting, expropriating, or unauthorized accessing of data

Violating the rights of Channel Twin or any third party

B. DEEPFAKES AND IMPERSONATION

Deepfakes or AI-generated content that impersonates individuals without explicit written consent

Content that misrepresents identity or deceives viewers about the nature of the content

Unauthorized use of another person's likeness, voice, or identity

C. ILLEGAL AND HARMFUL CONTENT

Illegal, fraudulent, or criminal content or activities

Content depicting or facilitating violence, terrorism, or physical harm

Sexual exploitation, pornography, or content depicting minors inappropriately

Content that promotes, facilitates, or depicts child abuse or endangerment in any form

Hate speech, racism, discrimination, or harassment based on protected characteristics

Defamatory, libelous, threatening, or harassing content

Content that violates privacy, publicity, or other personal rights

D. MISINFORMATION AND DECEPTION

Spreading misinformation, disinformation, or conspiracy theories

Misrepresenting AI-generated content as authentic human-created or live content where prohibited

Deceptive marketing, false advertising, or fraudulent business practices

Content designed to manipulate, deceive, or defraud

E. SPAM AND UNSOLICITED COMMUNICATIONS

Spamming or sending unsolicited commercial communications

Violations of anti-spam laws (CAN-SPAM Act, GDPR, CASL, etc.)

Unsolicited solicitations, including postings on social media or third-party platforms

Chain letters, mass mailings, or pyramid schemes

F. INTELLECTUAL PROPERTY VIOLATIONS

Infringing another party's intellectual property rights, including copyrights, trademarks, patents, or trade secrets

Uploading, transferring, or displaying works of authorship without proper permission or licenses

Using copyrighted music, images, video, or other content without authorization

G. PLATFORM POLICY VIOLATIONS

Violating the terms of service, community guidelines, or policies of third-party platforms (YouTube, TikTok, Instagram, Facebook, LinkedIn, etc.)

Creating content that would be banned, restricted, or demonetized on major platforms

Circumventing platform restrictions or age-gating requirements

H. SENSITIVE INFORMATION

Importing or incorporating into contact lists or content: social security numbers, national insurance numbers, credit card data, passwords, security credentials, bank account numbers, or sensitive personal, health, or financial information of any kind

I. OFFENSIVE COMMUNICATIONS

Sexually explicit, obscene, vulgar, or pornographic content

Offensive, profane, hateful, threatening, harmful, or discriminatory communications

Graphically violent content

Content that solicits unlawful behavior

J. SECURITY AND SYSTEM INTERFERENCE

Bypassing, circumventing, or interfering with security features or technical limitations

Unauthorized scraping, data mining, or automated access

Attempting to gain unauthorized access to accounts, systems, or data

Distributed denial-of-service (DDoS) attacks or similar attacks

Benchmarking or testing our systems without permission

11.3 Compliance with Applicable Laws
You must comply with all applicable laws, both U.S. and foreign, including but not limited to:

Laws prohibiting deceptive and misleading advertising and marketing

Email marketing laws (CAN-SPAM Act, GDPR, CASL)

Telemarketing laws (Telephone Consumer Protection Act, Telemarketing Sales Rule)

Laws governing testimonials and endorsements (FTC Guides)

Intellectual property laws (copyright, trademark, patent, trade secret)

Privacy and data protection laws (GDPR, CCPA, HIPAA where applicable)

Export control and sanctions laws

Anti-terrorism financing and anti-money laundering laws

Child protection laws (COPPA, etc.)

Securities laws and regulations

11.4 Platform Compliance
You must comply with the terms of service and community guidelines of all platforms where you distribute AI Content, including but not limited to disclosure requirements for AI-generated content.

11.5 Enforcement and Remedies
We reserve the right to:

Investigate suspected violations

Remove, disable, or refuse to create violating content

Suspend or terminate accounts without refund for violations

Report illegal activities to law enforcement or regulatory authorities

Cooperate with legal investigations or court orders

Take any other action we deem appropriate to enforce these Terms

11.6 No Obligation to Monitor
We have the right but not the obligation to monitor content created through the Services. We are not responsible for user-generated content or for monitoring compliance with these Terms.

12. DATA PRIVACY & SECURITY

12.1 Privacy Policy
Our collection, use, and protection of your personal information and data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to our Privacy Policy.

12.2 Data Collection
We collect and process personal information, voice recordings, images, videos, likeness data, and other information necessary to provide the Services. This may include:

Account and contact information

Payment and billing information

Voice recordings and audio files

Photographs and video recordings of your likeness

Scripts, content, and creative materials

Usage data and analytics

Communications with our support team

12.3 Security Measures
We implement reasonable administrative, technical, and physical security measures designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction. However, no system is completely secure.

12.4 No Guarantee of Security
YOU ACKNOWLEDGE AND ACCEPT THE INHERENT RISKS OF TRANSMITTING DATA OVER THE INTERNET AND USING CLOUD-BASED SERVICES. WE CANNOT AND DO NOT GUARANTEE ABSOLUTE SECURITY OR PROTECTION AGAINST:

Unauthorized access, hacking, or cyberattacks

Data breaches or leaks

Data loss or corruption

Interception of data in transit

Security vulnerabilities in third-party systems

12.5 Third-Party Processing
Your voice, video, likeness, and other data may be transmitted to and processed by third-party AI service providers, cloud platforms, payment processors, and other partners to deliver the Services. By using the Services, you consent to such processing.

Third-party processors are located in various countries and jurisdictions. We use commercially reasonable efforts to ensure third parties maintain appropriate security and privacy protections, but we cannot guarantee their practices.

12.6 Data Retention
We retain your data for as long as necessary to:

Provide the Services to you

Comply with legal obligations and resolve disputes

Enforce our agreements and protect our legal rights

Upon account termination or cancellation, we may delete your data in accordance with our data retention policies, typically within ninety (90) days, unless retention is required by law, ongoing legal proceedings, or legitimate business needs.

12.7 Data Portability and Access
You may request a copy of your data by contacting us at [email protected]. We will provide your data in a commonly used format within a reasonable timeframe, subject to verification of your identity and applicable legal requirements.

12.8 Data Security Incidents
In the event of a data security incident that affects your personal information, we will notify you in accordance with applicable law and will take reasonable steps to mitigate harm.

13. YOUR RESPONSIBILITIES RUNNING A BUSINESS

13.1 Lawful Business Operations
You agree that you and your affiliates, if any, will only use Channel Twin's Services for lawful purposes and will not use the Services for any unlawful or harmful purpose.

13.2 Compliance with All Applicable Laws
You are solely and exclusively responsible for complying with all applicable laws and regulations in running your business, including but not limited to:

Advertising and marketing laws and regulations

Consumer protection laws

Subscription and recurring billing regulations

Refund and cancellation policy requirements

Tax laws (income tax, sales tax, use tax, VAT, etc.)

Business licensing and registration requirements

Industry-specific regulations applicable to your business

Privacy and data protection laws

Employment and labor laws

Securities laws (if applicable)

13.3 Tax Obligations
You are solely and exclusively responsible for:

Collecting and reporting all sales tax, use tax, VAT, and any other applicable taxes on sales of products or services by your business

Filing all required tax returns and paying all taxes owed

Maintaining accurate books and records

Consulting with qualified tax professionals

CHANNEL TWIN SHALL NOT BE RESPONSIBLE TO COLLECT OR REPORT ANY TAXES WHICH MAY APPLY TO YOUR BUSINESS OR SALES.

13.4 Legal and Regulatory Proceedings
You agree to notify Channel Twin immediately if:

Any investigation or lawsuit is threatened or filed against you or your business

You or your business becomes the subject of a government investigation, inquiry, or prosecution

You receive any cease and desist letters, demand letters, or legal threats

You become aware of any claims that could impact Channel Twin

Upon such notification, Channel Twin shall have the right to terminate this Agreement immediately without liability and without refund.

13.5 Channel Twin Has No Liability for Your Legal Violations
Channel Twin shall have no liability for your violation of any laws, regulations, or third-party rights. You agree to indemnify Channel Twin as set forth in Section 20 for any claims arising from your legal violations.

14. DISCLAIMERS OF WARRANTIES

14.1 Services Provided "AS IS"
EXCEPT WHERE OTHERWISE INAPPLICABLE OR PROHIBITED BY LAW:

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

**14.2 Disclaimer of All Warranties